HERE TO HELP

WARRANTY & REPAIR POLICY

CUSTOMER SERVICE

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Customer service that reflects the quality of ASSOS products

We know that ASSOS products are an investment; the time that has been taken to develop them is what you pay for. With that in mind we want to make sure that everyone who is part of the ASSOS family, investing in the ability to suffer in comfort, gets the customer service that fits the performance of our products.

Online Warranty Number Registration will not available until August 2017

1
How does the ASSOS warranty work?

It is our aim to make you a happy cyclist. We therefore guarantee you total comfort. We can, however, not guarantee that our articles will last forever!
We guarantee that purchased goods are of ASSOS-quality and will be replaced or repaired if found defective. At ASSOS we prefer to keep things simple, hence this translates into: "Any manufacturing defect you note on your article within the first three months from purchase. No questions asked; we simply repair or exchange it". One condition: Since ASSOS products are highly technological, specific guidance on their usage is essential; ASSOS therefore insists on selling its articles via cycling specialists only, and as a result, ASSOS only repairs and/or guarantees products bought from an authorized ASSOS point of sale. For this purpose, we request that all returned garments bear the name and address of the ASSOS Authorized Dealer and the date of purchase. A proof of purchase is mandatory (e.g. receipt, invoice, etc.).

2
What if a garment is older than 3 months, i.e. is not covered by the ASSOS warranty anymore?

If the article is in good conditions, we might be able to repair it, please get in touch with us and we will evaluate each case individually. Please be aware that in some instances we will not be able to repair the garment (e.g. material is worn out, etc.). ASSOS reserves the right to request a proof of purchase (e.g. receipt, invoice, etc.).

3
I have heard that you have a ‘crash-policy', how does it work?

You have bought an ASSOS article, and on one of the first rides with it you crash and damage it... Don't get desperate, we will help you! Within one year from purchase, if it can be repaired, we will do so, and it will be free of charge (with the exception of damages to inserts and lenses).

4
I need help from Customer Service, what is the correct entry point?

Please do the following
Always refer to the Authorized Dealer where the ASSOS articles have been purchased
If not possible (e.g. the Authorized Dealer is too far away), please refer to an ASSOS Authorized Dealer in your country of residence.

In the unlikely case that the Authorized Dealer is not able to help you, you can contact the ASSOS Distributor in your country of residence.

If there is no ASSOS Dealer or Distributor in your country of residence, please contact ASSOS Customer Service filling-in the following form, prior to shipping any goods

5
What type of information will I be asked to provide when I get in touch with ASSOS Customer Service?

We will need the following information

First Name 
Last Name
Country of residence
Email address
Phone number
Date of Purchase
Address
Postal Code
Region/State
Problem description

Please ship your ASSOS articles only after having established contact with the selected Customer Service counterpart (just to avoid you are shipping articles that cannot be repaired/substituted; in that case, also the return shipping will be at your expense) as per answer #4.
In case you have been asked to ship your articles, please
Wash your ASSOS garments
Mark the problem zone (sticker on pin)
Package the garment properly
If necessary (international shipments only) fill out the appropriate tag on the customs form; mention "used garment, return to factory for repair" and indicate a value of 30€
Send the parcel by registered mail or through a courier. The freight costs for sending the parcel to ASSOS are at your expense.