FREE STANDARD SHIPPING ON ORDERS OVER 100 € / 100 £ / 100 $.EXTENDED HOLIDAY RETURNS – UNTIL JANUARY 31, 2021.

  • 1

    HOW DOES THE ASSOS WARRANTY WORK?

    Our goal is for all cyclists to be happy. This is why we guarantee total comfort. However, we cannot guarantee that our products will last for all eternity!

    But we do guarantee that the products you buy have that ASSOS quality and so they will be replaced or repaired, on a case by case basis.

    ASSOS likes to keep it simple and this is how we do it: “We will repair any manufacturing fault that is detected in our products within 2 years of purchase or replace the product, on a case by case basis”.

    ASSOS only sells its products via certified retailers who are experts in technical clothing for cyclists.

    Your items will therefore only be repaired and/or under warranty when purchased at authorised ASSOS points of sale.

  • 2

    HOW CAN I MAKE A CLAIM ON THE ASSOS WARRANTY?

    Please refer to the Authorised ASSOS Retailer where you bought our products.

    If this is not possible, please use the contact form to contact us.

    If you bought the product on ASSOS.COM, please use the contact form to contact us.

    IMPORTANT: in the drop-down menu on the contact form, please select the option WARRANTY INFORMATION and fill in every section of the form.

  • 3

    IF A PRODUCT WAS BOUGHT OVER 2 YEARS AGO, IS IT STILL COVERED BY THE ASSOS WARRANTY?

    If the item is in good condition, it may be possible to repair it; please use the contact form to contact us so we can assess your specific case.

    However, please note that, in some cases, it is not possible to repair an item (for example, if the material is very worn, etc.). ASSOS reserves the right to request proof of purchase (e.g. a receipt or invoice, etc.).

  • 4

    I HEARD THAT YOU HAVE A “CRASH POLICY”, HOW DOES IT WORK?

    Did you buy an ASSOS product and then fall over and damage it one of the first times you went out for a ride? Do not despair! We are here for you.

    In the first 3 months following your purchase, please use the contact form to contact us so we can assess your specific case.

    IMPORTANT:I in the drop-down menu on the contact form, please select the option CRASH POLICY and fill out every section of the form.

  • 5

    WHAT INFORMATION DO I NEED TO PROVIDE WHEN I CONTACT YOUR CUSTOMER SERVICE?

    When you fill in the contact form, please provide the following information:

    • First Name
    • Last Name
    • Country of residence
    • Email address
    • Telephone number
    • Date and place of purchase
    • Full address
    • Type of product purchased (trousers, gloves, jacket)
    • A photo of the damaged part of the product
    • Detailed description of the problem

    IMPORTANT: do not send your ASSOS products before you contact our Customer Service! This will avoid you sending items that cannot be repaired/replaced; in this case, you must cover the cost of returning your item.

    Once Customer Service has confirmed that you may send your products and has sent you the information required for the shipment or collection, please:

    • Wash the ASSOS item of clothing
    • Identify the problem (using an adhesive label or a pin)
    • Pack the product appropriately