We will need the following information
- First Name
- Last Name
- Country of residence
- Email address
- Phone number
- Date of Purchase
- Postal Code
- Problem description
Please ship your ASSOS articles only after having established contact with the selected Customer Service counterpart (just to avoid you are shipping articles that cannot be repaired/substituted; in that case, also the return shipping will be at your expense) as per answer #4.
In case you have been asked to ship your articles, please wash your ASSOS garments, mark the problem zone (sticker on pin), package the garment properly.
If necessary (international shipments only) fill out the appropriate tag on the customs form; mention "used garment, return to factory for repair" and indicate a value of 30€.
Send the parcel by registered mail or through a courier.
The freight costs for sending the parcel to ASSOS are at your expense.