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RETURNS & EXCHANGES

Customer Service

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Returns or Exchange

We hope that you are delighted with all your purchases. If, for some reason, a product does not meet your expectations, or you wish to exchange it for another size or colour, you may return it for exchange or a full refund, within fourteen (14) days of receipt. Should you have any questions relating to specific items, sizing, etc. before making your order, please contact us: customerservice.onlineshop@assos.com or via telephone: +41 (0)91 980 46 67.

Should you be unhappy with an item ordered, please contact us - customerservice.onlineshop@assos.com or telephone: +41 (0)91 980 46 67 - and we will immediately authorise an exchange for a different item or a refund. Please help us to keep costs under control by using your right to return goods within reason.

VERY IMPORTANT:

Returned items must be in a new and unused/unworn condition, returned in the original packaging, with original labels and a copy of the receipt. We suggest you keep all packaging until you have made your final decision to purchase.

HOW to RETURN or EXCHANGE one or more items:

Returned items must be in a new and unused/unworn condition, returned in the original packaging, with original labels and a copy of the receipt.

STEP 1 – contact us
Contact our customer service here:
Email: customerservice.onlineshop@assos.com
Telephone: +41 (0)91 980 46 67
Fax: +41 (0)91 980 46 69

And let us know if you need to do a return or an exchange and what specific items.
Our Customer Services will send you back via email a RETURN FORM pre-filled for you.

You will need to print 5 copy of this RETURN FORM to be keep OUTSIDE the box.
STEP 2 – Prepare the goods and the box

Prepare the BOX with the items that you wish to return or exchange.
Please remember that returned or exchanged items must be in a new and unused/unworn condition, returned in the original packaging, with original labels and a copy of the receipt.
You can use the same box that we sent you with the goods.

Please print and attach to the box the return address:
ASSOS of Switzerland GmbH
c/o B&C Swiss SA
Via Laveggio 3
6855 Stabio
Switzerland

STEP 3 – Shipping

Once you are ready (items new and unused/unworn condition, returned in the original packaging, with original labels and a copy of the receipt, box is closed, correctly labelled with the shipping address and the 5 copy of the RETURN FORM printed) contact us and we will organize a courier to pick up the goods at your address at our own expenses.

Next steps:
If you have request a RETURN

When all the above conditions have been fulfilled, we will reimburse you the total purchase price of goods returned.

Please note that refunds can only be credited to the same credit card used for the original purchase. The refund process can take 10-14 days from receipt of your goods, depending upon the credit card used for payment. Refunds normally show within two account statements. We cannot refund postal charges or make cash refunds.

Should a returned item have been used, an amount equal to the reduction in value of the item will be deducted, as will general expenses and shipping costs.

If all the conditions listed in the "General Conditions Of Sale" have not been fulfilled or, if it is the case that we must apply a reduction to the value, you will be informed. You will then be given the opportunity to have the item(s) returned to you.

If this is the case, any additional shipping costs incurred in returning items to you, will be borne by you. If you do not accept the return of these items, we reserve the right to withhold some items and their relative value.

If you have request an EXCHANGE

A replacement will be sent, if available, on the next working day, following receipt of your returned item.