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FREQUENTLY ASKED QUESTIONS

Customer Service

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Assos customer service is happy to assist you!

Customer Service that reflects the performance of ASSOS products.

1
HOW DO I ORDER ONLINE?
Browse or search our website for the equipment you would like to order. Click on the name of a product or its image to open the product's information page, which contains detailed information about each item.


When you find a product you wish to buy, select the color and size from the options available, and click "Add to Shopping Basket" to add the item to your Shopping Basket.
Once you've added an item to your Shopping Basket, click "Continue Shopping". Keep searching or browsing until your basket contains all the items you wish to order.
Added items will stay in your Shopping Basket until you check out, or close out of your browser.

When you are ready to proceed to the checkout, go to "Shopping Basket". Take a moment to review all the items you've placed in your Shopping Basket, before clicking "Confirm Order" to proceed to the checkout.
Follow each step of the billing and payment process.

When your order has been completed, you will automatically receive an e-mail from us, confirming your order. You will also receive an e-mail once payment has been processed, confirming you're your payment was successful.

We try to have many products available at all times. But, sometimes articles may be temporarily out of stock. If this is the case, we will notify you by e-mail or phone, to inform you about expected delivery times or discuss alternative options.
2
HOW CAN I PLACE AN ORDER?
Place your order online, on our website: http://www.assos.com
3
WHY HAVEN'T I RECEIVED AN E-MAIL FROM YOU, CONFIRMING MY ORDER?
There may be a number of reasons why you have not received our automatic order confirmation e-mail. It may be that the e-mail address you supplied is incorrect, our order confirmation e-mail may have been filtered by your e-mail program's spam filter, or your inbox may be full.

If you have not received an order confirmation e-mail, please contact us at or call us on +41 (0)91 980 46 67
4
WHAT METHODS CAN I USE TO PAY?
Credit Card: MasterCard, Visa, American Express.
PayPal.
5
ARE PAYMENTS MADE BY CREDIT CARD SECURE?
We take online security very seriously. We guarantee that payments made by credit card are absolutely secure. All details are encrypted (using 128 bit encryption) when they are transferred. Online payments are processed using a leading Payment Service Provider, with the highest level of compliance under the Payment Card Industry Data Security Standard (PCI).

It adheres to the most stringent levels of fraud screening, so that your details remain secure throughout the transaction process. It was developed specifically for online stores and guarantees both customer and dealer a secure, simple, fast payment solution for Internet transactions. Their encryption system is one of the most secure available and ensures confidential transfer of information.
6
HOW MUCH ARE SHIPPING COSTS? WHICH COUNTRIES DO YOU DELIVER TO?
Please refer to the link, "Shipping Costs" for information on shipping costs.
7
HOW MUCH TIME DOES DELIVERY TAKE?
Orders are dispatched every working day via our chosen courier. Deliveries take up to 2-3 working days.