Logo peels off
Can happen, no problem. Please send in and we attach a new one.
Fabric piling
Fabric piling does not occur by itself. It always is the result of abrasion.
. Do not use embroidered saddles.
. Make sure the Velcro fastener of the saddle pocket does not touch the shorts
. Saddle designs which expose the top part of your stem do cause “touching” and lead to piling.
. Do not wash together with gloves, bags, rain jackets, etc. because of the Velcro straps!
Unfortunately, we cannot repair and such problem is not a manufacturing defect.
Insert comes off
Considering the stress the fine threads on the side of the chamois undergo every time you extend your leg, it is quite normal that this eventually happens. No problem, we can repair it.
Zipper breaks
Can happen, no problem. Please send in and we attach a new one.
Thread breaks
Can happen, no problem. In most cases we can repair it.
Fabric deterioration
Sweat is toxic. On some individuals it’s more, on others it’s less. The phenomenon occurs because of bacterial attack. Due to their performance nature, ASSOS fabrics are delicate and deterioration eventually might occur. In order to minimize this problem, we recommend you water rinse the garment after each ride. Also, never store the garment moist or in a closed environment like a plastic bag.
Unfortunately, we cannot repair.
Damage due to crash
We might be able to repair small damages and, if technically possible, will gladly do so.
Comfort problems
Most of the time, they are due to wrong sizing. If you feel there is a comfort problem, please let us know and describe your problem prior to sending in the garment. If it is due to a wrong size, ASSOS cannot be held responsible but we will do our best to find a solution to accommodate you.